Frequently Asked Questions

Get answers to common questions about Membership Massage.

Frequency depends on your chosen membership tier. Most members schedule sessions weekly or biweekly, while others prefer monthly maintenance. We'll help you create a personalized plan to match your wellness goals, recovery needs, and schedule for consistent benefits and progress.

Yes. Members may select varying modalities—Swedish, deep tissue, sports, prenatal—depending on therapist expertise and availability. We'll consult about goals and tailor each session, ensuring each treatment supports recovery, relaxation, or targeted therapeutic needs.

Our rollover and refund policies vary by membership tier. Generally, we offer limited rollovers for one billing cycle but do not issue cash refunds. Contact our membership team to review terms and exceptions, such as medical needs or extended absences.

Memberships are typically non-transferable and intended for the enrolled member’s use. Some plans include guest passes or partner add-ons for purchase. Speak with membership services to explore family options, transfer exceptions, or temporary guest privileges.

To pause or cancel, contact our membership team via phone or email. We require notice per your membership agreement—typically 30 days. We'll confirm any prorated charges, hold options, and assist with scheduling final sessions or applying remaining credits.

Members receive priority scheduling and last-minute access when therapists are available. While we try to accommodate urgent requests, appointments are subject to availability. Late bookings may be limited to shorter sessions; contact us directly for immediate assistance and same-day openings.