Frequently Asked Questions

Get answers to common questions about Pick 2 Massage Or Facial.

The Pick 2 membership covers selections from a designated list of our signature massages and classic facials. Specific options and any seasonal offerings are detailed on our membership menu or by contacting guest services.

Yes. Members may change their two selected services month to month to suit shifting needs. Simply update your preferences through our booking portal or call the front desk before your scheduled appointment.

Scheduling is easy: enroll online or with reception, then set recurring monthly appointments. We recommend booking in advance to secure preferred therapists and times; you can modify appointments as needed.

Substitutions within the designated list are allowed. Upgrades to higher-tier services may be available for an additional fee. Check with guest services for pricing and availability before your visit.

Unused monthly selections typically do not roll over; benefits reset each billing cycle. If you need an exception or a temporary hold, contact member services to discuss options and possible accommodations.

We request 24–48 hours notice for cancellations to avoid fees. Membership freeze options are available for extended absences; speak with our team to arrange temporary holds or plan changes.